Last updated: April 20, 2026
These Terms and Conditions (“Terms”) govern your access to and use of bestmoversct.com (the “Website”) and the moving and related services (the “Services”) provided by Estate Treasures & Services (“Company,” “we,” “us,” or “our”). By accessing the Website or using our Services, you agree to be legally bound by these Terms.
1. Use of the Website
You must be at least 18 years of age and legally capable of entering into binding contracts to use the Website or book our Services.
You agree to provide accurate, current, and complete information when requesting quotes, making bookings, or submitting any forms on the Website. You are responsible for keeping your contact and account details confidential and for all activities that occur under your name or contact information.
We reserve the right, at our sole discretion, to refuse access to the Website, deny service, or cancel any booking if we suspect a violation of these Terms or any improper use of the Website or Services.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by Estate Treasures & Services are based on the information you provide, including the volume and type of items, access conditions at both locations, distance, and any special requirements you disclose.
Quotes and estimates are approximate and not guaranteed. They may be adjusted if the actual move differs significantly from the details originally provided. Final charges will reflect the Services actually performed.
Certain bookings may require a deposit or payment authorization in advance. All payment terms, cancellation policies, and booking conditions will be clearly stated in your booking confirmation or a separate written agreement. You are responsible for carefully reviewing all documents and notifying us immediately of any errors or changes.
3. Customer Responsibilities
By booking our Services, you agree to:
Ensure all items are properly packed and ready for transport by the scheduled arrival time, unless packing services were explicitly included in your booking.
Provide safe, clear, and unobstructed access to both pickup and delivery locations, including elevators, stairs, entrances, and parking. You are also responsible for obtaining any required building permits or approvals.
Notify us in advance of any fragile, valuable, oversized, or specialty items that require special handling, equipment, or extra care.
Comply with all applicable laws, regulations, and building rules related to your move.
Confirm that you are the legal owner of the items being moved or that you have full authorization from the owner to arrange their transportation.
4. Excluded and Prohibited Items
We reserve the right to refuse transportation of certain items, including but not limited to:
Hazardous, flammable, explosive, or otherwise dangerous materials.
Illegal substances or any items prohibited by law.
Perishable goods, live animals, or plants, unless we have expressly agreed in writing to transport them prior to the move date.
If prohibited items are included without our prior written approval, you will be solely responsible for any resulting loss, damage, fines, penalties, or legal consequences.
5. Payment Terms
Payment terms will be specified in your estimate or booking confirmation. Unless otherwise agreed in writing, a deposit is usually required prior to the move date, with the remaining balance due upon completion of the Services.
Additional charges may apply for services or conditions not included in the original quote, such as extra labor, long carries, multiple flights of stairs, additional stops, waiting time, or changes to the original move plan.
If payment is not received when due, we may impose late fees and, to the extent permitted by law, retain possession of your goods until full payment is received.
6. Cancellations and Rescheduling
Cancellations and rescheduling are subject to the notice periods and fees outlined in your estimate, booking confirmation, or our current cancellation policy.
If you cancel or reschedule with insufficient notice, you may forfeit all or part of your deposit and be responsible for any costs we have already incurred.
We may also need to delay, reschedule, or cancel a move due to circumstances beyond our reasonable control, such as severe weather, unsafe conditions, or mechanical issues. In such cases, we will notify you as soon as possible and work with you to arrange a suitable alternative.
7. Liability for Loss or Damage
Our liability for loss of or damage to your goods is limited to the extent permitted by applicable law and the specific terms stated in your estimate, bill of lading, or other moving documents.
You must inspect your goods upon delivery and note any visible damage on the delivery paperwork before signing. Hidden damage must be reported to us in writing within the timeframe specified in your moving documents.
The level of compensation depends on the valuation or protection option you selected at booking. Additional protection may be purchased for an extra fee. We are not liable for damage caused by events beyond our control, including natural disasters, severe weather, or pre-existing conditions of the items.
8. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, loss of data, or loss of goodwill.
Our total liability for any claim arising from these Terms or the Services will not exceed the amount you paid to Estate Treasures & Services for the specific move or Service giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
9. Intellectual Property
All content on bestmoversct.com, including text, graphics, logos, images, and software, is the property of Estate Treasures & Services or its licensors and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Website without our prior written consent.
10. Privacy
Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using bestmoversct.com, you acknowledge that you have read and agree to our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Connecticut, without regard to conflict of laws principles.
Any dispute arising out of or relating to these Terms or our Services shall first be attempted to be resolved informally by contacting us at [email protected] or . If informal resolution fails, the dispute must be brought exclusively in the state or federal courts located in or serving Middletown, CT, and you consent to the personal jurisdiction and venue of such courts.
12. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on bestmoversct.com with a new “Last updated” date. Your continued use of the Website or Services after the changes take effect constitutes your acceptance of the updated Terms.
13. Contact Information
If you have any questions about these Terms, please contact us:
Via the contact form on bestmoversct.com
By email: [email protected]